If you've ever had to call your insurance company, you probably know how frustrating it is to actually get to talk to a real, live human being. Yesterday morning was no different for me. As I was taking the girls to school, I decided to multitask and call my insurance to find a provider. The girls were chillin' in the backseat, looking out at the cows and goats, and listening to some music, so I went ahead and dialed up Humana.
(Automated voice): Thank you for calling Humana. Are you a member or provider?
Me: Member.
(Automated voice): Alright, you're a member. What can I help you with today? (Followed by a menu of choices)
Me: Benefits.
At this point, my oldest decided it was funny that mommy was saying one-word answers, so she starts copying me.Big Sis: Benfiss.
(Automated voice): Okay. Are you wanting to verify benefits, find a provider, hear claims status? State your choice.
Me: Find a provider.
Big Sis: Fine a povider.
(Automated voice): You want to verify benefits - let's get started. (Gives menu of choices).
Me (frustrated): No, find a provider.
Big Sis: Povider!! POVIDER!
(Automated voice): I'm sorry, I did not understand. (Repeats menu)
Me: Nooo, find a provider.
Big Sis: NOOO! Povider! Mommy!!! I want to get out now - I want to get ouuuuuuttt!
(Automated voice): I'm sorry, I did not understand. Please repeat your choice.
Me: K... please be quiet. Mommy's on the phone.
(Automated voice): I'm sorry, I did not understand. Please repeat your choice.
Big Sis: Mommeeeeee - I want out now!
Me: K... wait. Mommy's on the phone. (to phone) Find a Pro. Vi. Deeerrrr.
(Automated voice): Okay, find a provider. Is this correct?
Big Sis: Mo-ooo-mmeeee! I want out! Can we get out?!
Me: (to Big Sis) NOO!!!
(Automated voice): Okay. Thank you for calling Humana. Are you a member or provider?
Me: Aaaaaaaaaccccckkkk! I JUST WANT AN OPERATOR!!!!
Me: I want ouuuuuuuttt!
(Automated voice): Okay. Let me find you someone to help you.
After this, I was connected to an operator who found me a provider and who found it amusing that my daughter was screaming "Let me out!" in the background. I was off the phone in the next 15 seconds.Note to self: Next time, just ask for an operator rather than talking to the Operator in a Box.
And don't talk to a voice-activated system with the kiddos around.